Frequently Asked Questions
Booking & Payments
How do I book a tour?
Booking your tour is super simple! Just choose the Kruger package that catches your eye, pick your preferred dates, and add any extras or experiences you’d like to include. You can either pay a 50% deposit to secure your spot or pay the full amount upfront — whichever suits you best. Once your booking is confirmed, we’ll be in touch to help advise on your flights and travel arrangements so everything lines up perfectly for your adventure.
Can I book my tour directly on your website?
Yes, you can! Just pick your Kruger package, add your extras, and you’re all set for adventure.
What payment methods do you accept?
We accept secure online payments through Paystack. You can choose to:
- Pay a 50% deposit to secure your booking and settle the remaining 50% 14 days before your tour date, or
- Pay the full amount upfront at the time of booking.
All payments are processed safely through Paystack.
Is a deposit required to secure my booking?
Yes, a deposit is required within 48 hours of reserving your date. This helps us hold your spot and start preparing for your trip. If you have any questions about the deposit or payment process, just let us know—we’re here to help!
Can I make changes to my booking after it’s confirmed?
Yes, you can make changes to your booking after it’s confirmed. Just keep in mind that any changes may be subject to price differences—especially if you’re swapping out activities. If you need to adjust something, just get in touch and we’ll do our best to accommodate you!
Is my deposit refundable?
No, the deposit is non-refundable. It secures your booking and helps us begin preparing your tour experience.
Can I reschedule instead of canceling?
We’ll always do our best to accommodate rescheduling, depending on availability. Just reach out to our team, and we’ll see what we can do.
What is your cancellation or refund policy?
If you need to cancel your tour, here’s how our cancellation terms work:
- More than 30 days before the tour starts: You’ll receive a 50% refund of the total tour cost (excluding the non-refundable deposit).
- 15 to 30 days before the tour: You’ll receive a 20% refund (excluding the deposit).
- Less than 14 days before the tour: Unfortunately, we’re unable to offer a refund at this stage.
Do you offer payment plans?
We do offer payment plans, but only on request. The full amount must be paid before the tour begins. If you’d like to explore this option, just reach out—we’re happy to chat and see what works best for you!
Tours & Add-ons
What types of tours do you offer?
We offer a range of guided tours that showcase South Africa’s wild beauty and rich culture — from immersive Kruger safaris to scenic waterfall routes, cultural experiences, and tailor-made adventures. Each tour is designed to give you an authentic taste of the country’s nature, people, and stories.
Can I customize my tour?
Absolutely! All of our tours can be tailored to suit your interests, schedule, and travel style. You can start with one of our Kruger packages and then add on experiences that catch your eye — whether that’s exploring the Panorama Route, visiting a wildlife centre, or adding a few extra days for something special. Just let us know what you’d love to include, and we’ll help craft a trip that’s perfectly your own.
What are add-ons, and how do they work?
Add-ons are the extra experiences you can include to make your tour even more unforgettable! Once you’ve chosen your Kruger package, you can pick from a range of optional adventures — like elephant encounters, the scenic Panorama Route, visits to a wildlife or chimp rehabilitation centre, hot air ballooning, tiger fishing, and more to come. Each add-on adds an extra day or two to your trip, giving you more time to explore, unwind, and make the most of your South African experience.
Are all add-ons available year-round?
Yes — all of our add-ons are available year-round! No matter when you travel, you can add extra experiences to make your adventure even more special.
Are your tours private or shared?
All of our tours are fully private, which means it’s just you and your group — no strangers, no crowds. This way, your experience is more personal, flexible, and tailored exactly to your pace and interests.
Do your tours include park entry fees?
Yes — all Kruger National Park entry fees and any other relevant entrance fees for activities included in your tour are covered in the package price. That way, you don’t have to worry about extra costs on the day — just relax and enjoy the experience.
Travel & Logistics
Is transportation provided during the tours?
Yes — all transportation is included during your tour. We’ll take care of getting you to and from every experience, so you can sit back, relax, and enjoy the journey.
Do you provide airport transfers?
Yes — we provide airport transfers to make your arrival and departure smooth and stress-free. We’ll be there to pick you up and drop you off, so you can start and end your adventure with ease.
What is included in the tour price?
Your tour price includes everything you need for a seamless adventure — no hidden surprises. This covers:
• All park and activity entrance fees
• Transportation throughout the tour
• Meals and non-alcoholic beverages
• Comfortable accommodation
• Guided game drives and experiences
All you need to bring is your sense of adventure (and maybe a camera)!
Are meals included in the tour packages?
Yes — all meals are included in our tour packages. We make sure every day is filled with great food, from hearty breakfasts to delicious dinners, so you can focus on enjoying the adventure.
What should I pack for a Kruger safari?
Do you offer travel insurance or should I arrange my own?
We don’t provide travel insurance, so we recommend arranging your own before your trip. It’s a simple step that offers peace of mind—just in case!
Are there vegetarian or special diet options available?
Yes — we’re happy to accommodate vegetarian and special dietary needs. Once you make a booking, we’ll get in touch and ask you to fill out a quick dietary form, so we can make sure everything is just right for you.
Experience & Safety
Are your tours guided?
Yes — all of our tours are guided by passionate, knowledgeable leaders who are there to support you every step of the way. From sharing local stories to making sure everything runs smoothly, they’re a big part of what makes the experience special. We like to say that you arrive as strangers and leave as friends.
Who are your guides, and are they qualified?
All of our guides are fully qualified and carefully selected for their expertise, passion, and local knowledge. They’re not just there to lead the way — they’re there to connect with you, share stories, and make the experience unforgettable. You’re in great hands from start to finish.
Is it safe to travel in the Kruger area?
Yes — it’s safe to travel in the Kruger area. We work closely with trusted local partners and follow all safety guidelines to ensure your experience is smooth and worry-free. You can focus on enjoying the wildlife and the adventure — we’ll take care of the rest.
What kind of vehicles do you use for game drives?
Our game drives are conducted in comfortable, open-sided Toyota Land Cruisers — the classic safari vehicle! Designed specifically for wildlife viewing, these rugged 4x4s offer great visibility, a smooth ride, and plenty of space to relax as you explore the bush. Whether you’re tracking lions on the move or watching elephants at a watering hole, you’ll enjoy every moment in comfort and safety.
Do you accommodate families with children?
Absolutely! Our tours are family-friendly and welcome children aged 5 and up. We love helping families create lasting memories together — whether it’s spotting the Big Five, learning about animal tracks, or simply enjoying the magic of the bush. Our guides are experienced in making safaris fun and engaging for younger travellers while keeping everyone safe and comfortable throughout the adventure.
What is the group size on your tours?
We keep our tours small and personal, with a maximum of 8 guests per group. This ensures a more relaxed experience, plenty of space in the vehicle, and more time to connect with your guide and fellow travellers. If you’re travelling with a larger group, no problem — simply get in touch with our team, and we’ll be happy to arrange a special tour tailored to your group’s needs.
Practical Info
How far in advance should I book my tour?
We recommend booking your tour at least 6 weeks in advance to secure your preferred dates and accommodations — especially during peak travel seasons. That said, we understand that travel plans can be spontaneous! If you’re booking last minute, just reach out to our team, and we’ll do our best to make it happen.
When is the best time to visit Kruger National Park?
We have written a blog for exactly this question.
Read More -> Click Me
What is the typical duration of your tours?
Our tours usually last between 6 and 15 days, giving you plenty of time to explore and enjoy your destination without feeling rushed. Whether you’re looking for a quick getaway or a deeper dive into the culture, we’ve got options that fit your style!
Can you assist with flights or onward travel arrangements?
We’re happy to help you with suggestions on dates and times to make your travel as smooth as possible. However, airfare isn’t included in our packages, so you’ll need to book your flights separately. If you need any tips or advice, just reach out—we’re here to help!
Do I need any vaccinations or travel documents?
It’s always a good idea to check with your doctor about any recommended vaccinations before traveling to South Africa. Also, make sure your passport is valid for at least six months beyond your travel dates. Depending on your nationality, you might need a visa, so be sure to check the latest entry requirements. If you’re unsure or need help, just reach out—we’re here to make your trip as smooth as possible!
Contact & Support
How can I contact you for more information?
We’re always here to help! You can reach us quickly through our WhatsApp helpline for any questions or support. If you prefer, feel free to send us an email, and we’ll get back to you as soon as possible. Whatever works best for you—we’ve got you covered!
Do you have a WhatsApp number or live chat?
Yes! We have a WhatsApp number where you can reach us directly for quick answers and support. While we don’t have a live chat on our website yet, our WhatsApp team is ready to help you anytime. Just drop us a message!
Where can I find reviews or photos from past guests?
You can find testimonials and photos from our past guests right on our home page, along with a gallery showcasing some of the amazing moments from our tours. Plus, be sure to check out our Instagram and TikTok for even more photos, videos, and stories from fellow travelers. If you want to see more, just ask—we’re happy to share!
